The horror of bill shock: examples and solutions to bombshell phone bills

Posted by: Schepisi - Friday, July 24, 2015

Any company that uses phone lines, mobile devices, and internet services know that there is simply no feeling that is more shocking and distressing than receiving an exorbitant telco bill.

It’s safe to say that most of us have been there.

You venture on an overseas trip, whether it is for business or leisure, and for one reason or another you’ve forgotten to turn off Bluetooth, you’re sending an international text, or you just somehow end up overspending on your regular data plan.

Whatever the reason, it’s unpleasant to receive such a bill. For businesses, it’s perhaps even more unpleasant, and most definitely more complicated.

examples and solutions for bill shock

In an environment where mobile devices amongst employees could range in the hundreds, and multiple phone lines in a single business is nothing out of the ordinary, there is a true risk of bill shock if telecommunications are not managed and monitored appropriately.

Here are a few examples of “bill shock” that a business might encounter.

Excess data results in high phone bills

If you’re installing and using products without clearly checking any initial charges or ongoing fees, you’re likely to encounter some degree of bill shock.

The immense growth in app download and usage is a big trap in excess data spending. Ensure you clearly recognise initial installation charges and any in-app costs that might sting you when your billing month reaches its end. 

An unsuitable mobile data plan

Often, you might find the source for unexpected rising bills is simply a plan that doesn’t suit your needs.

If your monthly plan allows a great amount of spend on phone calls, but you’re spending more time (and data) using the internet to access the cloud, you’re likely on an unbalanced plan that is costing you (and your business!)

An unsuitable plan is frustrating enough when the smartphone was purely for personal use. 

Throw in business use, too, and you’ll either never use your device because of it’s poor plan (so what’s the point in BYOD?!) or use it unwaveringly and end up with those horrid excess charges.

(Not sure if you are on a suitable plan? A Telstra business plan from Schepisi could work for you.)

Bring Your Own Device (BYOD)

Mobility is an important trend in business. 

The number of employees bringing their own devices to work means, as a result, businesses have to create clear, structured, and defined policies that govern mobile phone use.

Some aspects to consider include:

  • Enforcing passcodes (or similar) to prevent unsolicited access to smartphones

  • Clearly setting out the standard in cost and usage (will users connect to the business’s Wi-Fi while in the office, or are they to use their own data? Will any sites – commonly social networks like Facebook and Instagram – be blocked from company Wi-Fi?)

  • Cost – who pays for what (including any excess or unexpected charges)

  • International travel (who is responsible for setting up international roaming and data?)

  • Ungoverned BYOD usage will result in unexpected data spend and extra costs.

There is an immense risk to introduce BYOD to a workplace without introducing a policy that manages it, too.

The solution?

Buying an extra data add-on here and there is OK – we get it and it happens. 

But when the add-ons and excess charges become commonplace, those additional costs to cover excess usage really start to add up. 

Before you know it, your additional charges become akin to the concept of throwing money down the drain!

Schepisi offers two solutions that can be used independently or together in order for your business to regain control of outrageous phone charges.

Mobile Device Management (MDM)

Mobile Device Management, often abbreviated to MDM, controls large mobile fleets that businesses offer to their team. 

MDM may encompass just a few smartphone scattered around a business, or can manage thousands of phones as part of a nation-wide business structure.

Can you think of managing those colossal costs yourself, including add-on data, data overages, and additional charges? It sounds like a disaster just waiting to happen!

With Schepisi, your business is given its very own dedicated customer account manager who you can contact whenever something is afoot, whenever you need extra data, or whenever a lost phone causes your business security fears.

Mobile device management is crucial – particularly for large fleets – so trust a Telstra business partner to get it right, every time, without the headache of alarming extra charges.

Tangoe expense management – also known as telecom expense management (TEM)

Monitor costs and regain control of your telco spend with expense management software from Tangoe.

Schepisi understands that usage requirements change, and what is spent in one month won’t necessarily reflect the next. 

With solid, proven expense management and real-time capabilities, you can use predictive methods to avoid unexpected overages.

A tailored Telstra business plans from Schepisi

Consultation is the first step towards a solid plan that works for your business needs, which is why we always recommend an initial conversation with a Schepisi expert to talk about your business plan. 

We will get an idea of how you currently use Telco devices (whether landline phone systems, smartphones, or both), the budget you can allow, and your team (including its size, location, and requirements).

Now what?

1. Find out more about the benefits of Tangoe Expense Management.

2. Read our blog post on business mobile phones and MDM.

3. Contact us today and let’s start talking about your telco needs and budget.