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Rumours be gone: busting 6 common VoIP myths

Posted by: Schepisi - Friday, September 18, 2015

The internet is full of rumours and myths… from the Loch Ness Monster to the Bermuda Triangle, conspiracy theories are persistent.

And these myths venture further than those… no industry or product is safe!

This week, we’re flattening some overgrown VoIP myths that just won’t seem to go away. Read on.

Busy, vibrant office using VoIP telephony

Myth #1: VoIP saves every business money

It is a bit obscure putting this as a myth, because VoIP definitely can save you and your business money.

One of the great features of VoIP that can save businesses money is that it treats your conversations as data through your network, rather than individual calls, through your phone lines, with individual call rates.

Another feature it that it virtually means you will no longer need to install new or replace existing phone lines.

Both cost-effective methods, for sure.

The limitation, however, is that not all business structures will financially benefit from a switch to VoIP.

That is why initial consultation and discussions are invaluable when it comes to improving your business’ phone set-up.

Some businesses will focus on streamlining communications, others need to grow their communications network, and some want to reduce or better manage their spend.

VoIP is not the clear-cut answer for all these situations, but a strong business assessment will sift out the right solutions for not only your current situation, but your goals, too.


Myth #2: VoIP phones are too complicated to set up

This myth is really starting to wear thin! If you’ve got an existing internet connection, and you can plug in a phone, then guess what?

You can, in essence, set up VoIP! (And if you can’t or just don’t want to, we can set it up for you.)

Obviously some businesses will be a little more involved (compare a home office to a large enterprise, for example), but regardless of the size of your business, the number of handsets, or the bandwidth of your internet, you’ll receive the help you need exactly when you need it from our Telstra experts.


Myth #3: VoIP offers poor quality

Well, it can, if your set up isn’t created to meet the demands of your telecommunication needs.

That is, not enough bandwidth is provided to handle your volume of incoming and outgoing calls, and the devices you’re using are of low quality.

If you’re on a reliable plan that offers substantial bandwidth, however, your voice quality might surpass that of a landline system.

It’s all about the infrastructure. If you’re trying to run a business on too little bandwidth, your communications may well suffer.

So get it right from the start and ensure you’ve got substantial bandwidth to handle your day-to-day communications.

VoIP also offers a variety of additional features and capabilities to rival those of your traditional landline phone. 


Myth #4: VoIP doesn’t allow me to call emergency numbers!

It is now an obligation of VoIP providers to carry emergency calls free of charge throughout Australia.

The current Telecommunications (Emergency Call Service) Determination 2009 explains that providers of VoIP services require them to provide access to the Triple Zero (000) emergency number, and, in such a case where this is not possible, they must inform their customer.

You can read more about this change here.

VoIP emergency numbers


Myth #5: VoIP for business is not secure

This myth stems from the general apprehension of the internet. But guess what? If you take the proper security measures with your internet, then your VoIP is safe, too!

Telecommunication providers are constantly determining the best and safest security techniques and measures to ensure your connections remain protected and secure. This may include encryption, automatic software updates, and periodic safety scans.


Myth #6: Isn’t VoIP still a bit… new?

Not really. 

The initial concept of VoIP was developed back in 1995. In 1996, internet voicemails came to life, and by 1998, internet-to-telephone and telephone-to-telephone concepts were created.

Skype was launched in 2003, and by 2004, VoIP was quickly becoming a standard service of telecommunications providers. The rest, as they say, is history. By 2015, it’s become a standard in global businesses of all sizes.

On the flipside, some traditional landline phone systems are growing old quickly, and as parts become less common, replacement or repairing becomes costlier and often requires technical expertise to be mended.


Learn more about VoIP

So that’s enough of the tales, the half-truths, and the rumours. Has that helped to clear the fog of this flexible alternative to the traditional phone? We hope so!

Now, you can learn more about VoIP in these previous blog posts:

☞ Landline business phone systems vs. VoIP: what you need to know

☞ Five steps to choosing an outstanding business phone system

And, if you’re ready to talk, you can call us today on 1300 66 44 22 or fill in this form.

Schepisi is a Telstra Business Partner.