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Landline business phone systems vs. VoIP: what you need to know

Posted by: Schepisi - Monday, May 25, 2015

There’s no right or wrong answer when it comes to choosing between landline and VoIP, but arming yourself with the right – and relevant – information is going to streamline your decision. So where do you begin in the landline vs. VoIP debate?

Firstly, just because VoIP is a hot trend that has the potential to save businesses money, it doesn’t mean you need to immediately ditch your traditional landline phone and opt for it.

Landline business phone system

This also ties back to one of our previous posts, where we examined five important considerations when it comes to choosing a business phone system. The one that is particularly relevant to this post is determining your overarching need:

What is it that you want out of your phone system? This can’t be copied from another business; it’s needs to be specific to you and your business’s needs. 

(Find the full blog post here: Five steps to choosing an outstanding business phone system).

VoIP has been around for a while, but it continuously gains momentum as businesses try to understand whether switching from traditional can indeed save their business money without compromising telecommunications quality.

What is a landline business phone system?

A landline business phone system (commonly referred to as ‘traditional’) is typically a multi-line phone system that companies use as their primary telecommunications mode.

Depending on the size of a company, a business phone system may be ‘small’, that is, only 5 to 10 lines, or a complex private automatic branch exchange (PABX) for, say, an organisation with hundreds of employees that requires comprehensive outbound and internal communication.

Why choose a landline office phone system?

The traditional landline now has competition from quality VoIP systems, but it still offers outstanding features.

Caller ID, call forward, call blocking, call waiting and three-way calls are typical and standard features for both systems, but landline office phone systems offer outstanding sound quality and voice clarity, and pricing has dropped over time.

Landline phone systems can be packaged to suit a specific business’s needs, and these tailored business bundles may be incredibly cost-effective.

What is VoIP?

VoIP stands for Voice over Internet Protocol, which just means that your phone system is over the internet as opposed to through a traditional landline and phone company. VoIP uses data signals (unlike landlines, which use analogue signals) and transmits these signals over the internet.

Your suite of VoIP phones has all those calling features mentioned above (like caller ID), and, if you integrate your VoIP phone with your computer you can actually manage features and listen to voice mails from your computer.

Why choose VoIP?

VoIP is often a more budget-friendly option, and often, you can move to VoIP using your existing landline phone number. VoIP providers don’t have to maintain a traditional phone network, which is why it can often be a more cost-effective telecommunication solution.

Cost, however, should not be the sole determinant when choosing between landline and VoIP.

Considerations include the fact that quality cannot be 100 per cent reliable, and you may encounter quality inconsistencies. Additionally, whenever you internet or power is out, you will also lose your VoIP service. Power outages generally don’t affect landline phones.

As you probably already understand, there’s no clear-cut solution as to which option you should use as your business phone system. There are many particular factors that you yourself need to take into consideration. 

If you still feel a little lost, and need a bit more guidance, you can get in touch with the experts at Schepisi who understand how important it is that your business has telecommunications solutions that ‘just work’.

Regardless of your preference, Schepisi can take care of it for you

Initial implementation (for either type of telecommunications solution) and ongoing support is what makes Schepisi stand out from the rest – we’re that extra layer of support you will grow to depend on.


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Schepisi is a Telstra business partner in Melbourne