Mobile Device Management doesn't need to be a nightmare! 5 top tips

Posted by: Schepisi - Thursday, March 17, 2016

Think smartphones are everywhere? Well, you’re right. In fact, we’re set to surpass 2 billion this year.

And this popularity is only set to grow, with some researchers predicting that by 2020 there will be a mind-boggling 6.1 billion smartphone users – that’s about 70 per cent of the global population.

For businesses, the smartphone is virtually unavoidable, which means adequate mobile device management is crucial. Here we share five top tips to help you effective manage your employees’ smartphones.

Mobile device management

Find out what you're paying for

This sounds super obvious and you might be raising your eyebrows at the fact that it's step number one. But you'd be surprised to learn the number of businesses (and while we're on it, the number of individuals for a personal device) just pay their phone bills every month – no questions asked.

For a personal device, you might not worry too much, as you know you're paying (generally) the same amount per month on a fixed plan. And you’re probably paying via direct debit, so even if there was an excessive charge, you mightn’t even notice it.

Mobile device charges

Mobile device spend is typically split three ways: calls and texts (on your network, e.g. the Telstra 4G network), internet usage, and apps that charge (one-off) for a download or incur in-app costs.

But for mobile device managers monitoring hundreds of smartphones, visibility is your best friend! It will help diffuse any anomalies and provides a transparent way to better view Telco spend.

Find out where some are spending more than others, where most of your spend is going, and areas that need re-evaluation. This brings us to tip number two: choosing the right tool for this job.

Select the right expense management software for the job

The right expense management system will drastically improve visibility in your business and through your employees’ smartphone usage.

Tangoe from Schepisi provides complete communications lifecycle management for businesses of all sizes – so whether it’s a smaller fleet or one that extends past 500 devices, clarity in your expense reports and billing is an absolute must-have.

Tangoe will also help to eliminate carrier overage charges, which means the system typically pays for itself within just one month!

Integrate MDM into IT’s overall strategy

BYOD has made its move over the past few years, starting with a trickle into workplaces. When it was still a relatively new concept, businesses assessed whether smartphone devices fit in with their overall IT strategy. Was BYOD going to help their business and the productivity of their clients?

As the years went by, and as BYOD became a part of the norm, companies created BYOD or Mobile Device Management (MDM) strategies that complemented the overall scope of their IT department.

As MDM evolves, we may see IT departments taking further action to ensure that if mobile devices are a core part of the IT infrastructure, that policies and strategies reflect this.

Research the risks of BYOD

Risk assessment is crucial for mobile device use in a workplace, because if something does go astray, you should be able to refer to a pre-created document or policy that outlines the appropriate actions to take.

You can only create an effective BYOD or mobile device policy when you have researched and assessed the plausible risks you or your employees might face.

More information on the importance of a BYOD policy can be found in our blog post, but to summarise, you need a course of action and a definition for the following factors:

Authorised apps

You need to determine whether employees allowed to download any app they want, can only download from a list of pre-approved apps, or must only download an app via a case-by-case basis.

Selling devices

Upgrading a device means an old one can be sold. Who will sell it and who will clear it of all sensitive data?

Employee departure

You need to clearly define what happens to a device (and the data on the device) when an employee resigns.

The process of researching the risks of BYOD becomes the basis for your policy, so it’s not a step you can skip!

Be there for the end user

The better an employee – the end user – understands the rules and policies surrounding their mobile device, the better they can utilise it. Introduce them to new features at their disposal that they might not have discovered otherwise.

Periodic support keeps employees in the loop and helps them to use their device to its full potential, enhancing productivity and reducing the chance of a security flaw.

MDM is a crucial part of a tech-connected business

MDM is no longer the experimental thing only large organisations were testing. It’s become part of the norm. Businesses need to keep up with technology, and as the workday transforms from the typical 9am-5pm to ‘anytime-anywhere’, we understand how tech has changed how and where we work.

To find out more about how Schepisi can manage your business’s mobile devices, speak to us today.

Schepisi is a Telstra business partner in Melbourne