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Are you a business looking to move to Telstra? Tips for a smooth transaction

Posted by: Schepisi - Thursday, November 19, 2015

Are you stuck with an inflexible business phone solution?

Sick to death of poor quality support, inflated fees (where did these costs come from?!) and messy payment plans?

Then it’s time to seriously think about starting fresh – with a new telco provider. This week, we look at four crucial factors you need to know when it comes to your business phone system.

Could a move to Telstra transform the way you handle business telecommunications? We think so. With the added layer of Schepisi support, you’re sure to be onto a winner.

We’ve logically arranged this blog post to begin with an initial evaluation of your business – as it stands right now – followed by what’s holding you back, a quick look at some goals, plus what you can expect with a swap to Telstra and Schepisi.

Move to Telstra.


Know your business

This one is a given. Regardless of whether you’ve been in business for one year or 10, nobody knows your business as well as you.

Start with the basics.

See how you go answering the following questions:

  • How many telephone handsets does your team currently use?

  • Who is your current telco provider?

  • What is your monthly/quarterly telco spend?

  • How many members of staff do you have?

  • How has your business grown (in terms of staff, locations, technology, services offered etc.) over the past six months / 12 months / two years / five years?   

  • What is the most common way you communicate with your customers or clients? (Face-to-face meetings, telephone, online, in-store, etc.)

  • Where do you see the business / your staff / your offices in the next five years (a seemingly straightforward question but one that can actually be quite confronting and revealing!)

Know your hindrances

We need to reflect on this before we think about goals and before we work towards a solution.

What caused this need to reach out and start learning how your business’ phone system could make the transition to another telco and telco partner?

It could be a combination of the following:

  • Too many bills

  • Poor coverage

  • Inflexible plans

  • Complicated billing

  • Not enough support

  • A rapidly growing business

  • Multiple locations through Australia

Know your phone system goals

Now that we have identified the things holding your business’ communication back, we can begin to establish goals.

Goals for your business’s phone or communications system may include:

  • To optimise calling features

  • To simplify billing and spend

  • To enhance cost transparency

  • To integrate BYOD (and its strategy!) into the workforce

  • To be more accommodating to remote and mobile workers

  • To streamline telecommunications (more on that a little later)

  • To devise more responsive and reactive solutions for frequent overseas travel

  • To build up a larger call centre with more employees and therefore more devices


Know what you’ll get!

Moving to Australia’s fastest network with Schepisi’s support gives you sublime telecommunication across your entire business.

Schepisi, a whole-of-business Telstra partner, will monitor your journey from start to end, and the support and assistance doesn’t stop there!

Trust in ongoing support, management, direction, and help whenever you need it.

That’s where the magic of Telstra + Schepisi really comes to fruition. Enjoy the privilege of being a Telstra business customer (that's Australia’s fastest mobile network!) plus the guarantee of the best possible consultancy from your very own Customer Account Manager at Schepisi makes telco headaches a thing of the past – we promise!

To find out how to make the switch to Telstra, get in touch with a Schepisi expert. You’ll be glad you did!


Before you go...

Here are a few more blog posts we think you might also like to check out:

☞ 4 signs you need to update your business phone system

☞ Hold the line: 7 things to do when choosing a call centre phone system

☞ Building a business telecommunications network


Schepisi is a whole-of-business Telstra partner.