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6 ways an outdated business phone system is failing your business

Posted by: Schepisi - Friday, May 06, 2016

We’re not the first ones to say that when a business refuses to move forward along with technology (whether by choice or not), they risk falling behind, alienating customers and potential customers, and wasting money on maintaining old equipment.

This week we introduce six ways an outdated phone system is failing your business. Are you victim to one (or more!) of the points below? Perhaps it’s time to start the conversation and look at upgrading a prehistoric business phone system!

update your business phone system

1. Replacement and repair becomes more costly

As traditional business phone systems become older, their replacement and repair costs soar. Older parts may no longer be available, costing you more not only in money, but in time wasted, too.

Updated (and more modern) business phone solutions like VoIP involve no expensive hardware to maintain.

These up-to-date communication models rely on the cloud, removing the cost and hassle of maintaining hardware on-site (reducing both cost and labour). Big tick.


2. Your business risks alienating the modern generations

And no, we don’t mean millennials.

Gen X and Baby Boomers have adapted quickly to the plethora of communication models out there, including Skype, WhatsApp, and Facetime, to name just a few. They’ve moved beyond traditional landlines (one in five Australians don’t reconnect their home phone when they move house, this survey found), and expect the businesses they choose to work with or employ services will be doing the same.  

Our smartphones are seldom further than arm’s length and an outdated telecommunication system that can’t handle 21st century requests from customers quickly exposes itself in a business.


3. Costly international communication

Depending on the nature of your business, you and your employees might be making dozens of international calls a day (including conference calls).

International charges are typically lower with a VoIP system, so if your business frequently makes international and long-distance calls, the move to VoIP could save you money drastically.

(Oh, and businesses looking to create a complete communications network are benefiting from Lifesize Video Conferencing)


4. Is planning an office move becoming more painful than it should?

One of the best times to update an old business phone system is during the transition from one office space to another.

Planning to transfer existing phone system hardware brings about more trouble than it’s worth, which is why an office move has fast become a common time that a business opts to move to a newer, more adaptable, and more modern phone system.

If you’re in the process of planning (or even considering) an office move, think carefully about your current phone system – will an office move be the push you need to upgrade and/or move to VoIP?


5. Growing pains

An older business phone system doesn’t have the capacity or scope to grow as your business grows.

VoIP business phone systems are easily scalable and grow with your business and staff, so you’re using as much as you need (but no more).


6. Limited functionality strains your business’s communication

An outdated phone system doesn’t necessarily mean one that is broken or damaged beyond repair.

While elements of the system may still work perfectly fine, it is the additional functionality (like call forwarding and transparency that lets you analyse how your business and employees use your phones) that keeps a business’s communication methods up to scratch.


Let’s start the conversation

Upgrading a business phone system needn’t be a daunting task.

Schepisi’s team of experts excel at causing as little disruption as possible to your business when you make the decision to upgrade your business phone system.

Let’s talk more about your current situation, the pain points you face, and how Schepisi can help. Fill in this form or call today: 1300 66 44 22.

Schepisi is a Telstra business partner in Melbourne