Did you know that a whopping 75% of respondents made a judgement about whether they’d continue working with a company based on their interactions with customer service?
That’s a hugely confronting stat! In an age where communication is everywhere, it’s hard to rely on older our outdated technology.
Not only can it provide a longer and more frustrating system for your employees, but poor call features such as low-quality audio and voice message capabilities can influence the way people outside your business view you.
A business’s reputation is often impossible to repair once it has been dented, so think carefully about the image you want to portray to your clients, peers, competitors, and others in your industry.
Start here: think about your business in the “now”, and compare it to some two, five, or even 10 years ago. After you reflect on the past, consider your plans and expectations for the future.
Think sensibly and realistically, and check out our list of reasons why you might need to start researching a new business phone system.
Raise your hand if you’re familiar with the sentiment “just deal with it”?
It mightn’t necessarily be a direct functioning issue with the phone. Sure, the system might be old, but it still (for the most part) gets the job done. It functions just fine…
…But it does lack modern and flexible features.
Are we missing out? A newer, more modern, and more flexible business phone system can help a business to manage customer workflows, monitor calls, enforce automated response, organise voice messages, manage call forwarding, and so much more.
1. Customer demand and business growth
If customer demand is changing, shouldn’t you be using a business phone system that offers flexibility? Outdated or older phone systems will not provide the elasticity many businesses need when it comes to telecommunications, and the last thing you need is congested networks and grumpy customers.
The same goes for internal business growth. More employees means more phones, and an old system is going to struggle to keep up with the 21st century’s demand.
A business intends to grow – it does not want to remain stagnant; stuck in the mud.
2. Tech advances and less frequent fixes
We’ve been living through an astounding period of time. Technology is moving at such a pace that we have never seen before. Faster than ever, older technologies are becoming obsolete. Something that surpassed expectations in the late 90s or early 2000s might feel terribly outdated now – probably because it is!
Above all, older systems are typically more expensive to repair, and this process can often be time consuming. Sure, the phone might work fine, but if you’re a business committed to standing out, ahead of your competition, you can’t risk settling for ‘fine’. Why? Because ‘fine’ will always be beaten by ‘outstanding’.
A more modern and sophisticated systems means fewer issues, which equals fewer repairs!
3. Poor quality
Are you sick of dealing with too many phone issues?
Perhaps a spotty connection results in wasted time and too many call-backs (and you’re sick of this poor quality making your business look bad!)
4. Need better or more features
Older phone systems are typically higher maintenance. Yes, they’re built solidly and at the time proved to be incredibly reliable, but over time, you’ve found some of its features become redundant while you spend your days wiling for newer, more advanced and innovative features.
Better yet, newer and more advanced technologies typically require less maintenance, resulting in reduced downtime and cost savings. In fact, a VoIP business phone system could pay for itself in as little as 12-24 months.
VoIP or landline?
While researching your potential business phone system, you will likely come across the “VoIP-vs-landline” debate. There are pros and cons for both, and while there’s no clear-cut solution, make sure you check out this blog post, which gives a solid outline of the two.
With offices in most Australian capital cities, Schepisi has cemented itself as a trusted Telstra business partner. From initial consultation through to installation and ongoing management, we are always just a phone call away! Contact us today on 1300 66 44 22. Alternatively, fill in this form and we will be in touch.