Avoid these 5 VoIP mistakes when searching for a VoIP provider

Posted by: Schepisi - Wednesday, June 08, 2016

VoIP helps small and large businesses alike by reducing the cost of maintaining on-premise hardware as well as line rental.

By moving voice communication away from the traditional mode and towards a more modernised structure, VoIP can save a business money while still offering it high-quality voice communication.

There are, however, some common VoIP mistakes we see popping up again and again when proper research is skipped and education takes a backseat. Below, we’ve outlined some VoIP mistakes you might be making as you consider making the switch to VoIP. Is your VoIP provider offering you complete transparency and realistic solutions?

Read on and avoid these blunders!

VoIP providers Melbourne, Australia

1. Failing to understand VoIP technology

While VoIP delivers a similar outcome as a landline telephone system, its technology is comparable. Failing to understand the new technology your business might soon be implementing sets you back immediately. Confusing jargon from your VoIP provider doesn’t make the process any easier.

Insufficient technology can reverse the effects of VoIP, where traffic becomes congested, and calls are improperly managed.

The bottom line is, you’re not benefitting from VoIP’s full potential when you don’t fully understand VoIP technology.

2. Not asking for help from the experts

Seeking help when you need it is the best way to avoid common VoIP pitfalls such as security flaws or deployment issues.

Schepisi is a VoIP provider that acts as your extra layer of service, working at all times to ensure your VoIP system is at its optimum. VoIP is not a one-size-fits-all system, so it’s imperative that you seek the right advice and the right VoIP solution for your business’s communication system.

Understanding and choosing appropriate add-ons

This is the part where you start to customise your VoIP program by picking all the additional features you’ll need to create a flawless communications network. VoIP add-ons include:

  • Teleconferencing

  • Voicemail

  • Call waiting

  • Call forwarding

  • SMS

  • Call screening

  • Do-not disturb

… and so much more!

3. Not doing your research

Also known as ‘picking the first product you find’, poorly researched communications tools is a recipe for disaster. There’s no doubt there are so many options available, but that’s not the point.

The point is choosing the tool that works best for your business, your employees, your structure, and your budget.

Using a low-bandwidth internet connection

VoIP relies on the internet to transfer data packages from handsets – so you will struggle to rely on a low-grade internet connection for both business internet usage and VoIP usage. A less-than-reputable salesperson will tell you anything to clinch the deal, but understand that with an extra service using up your internet, you’ll come to rely on larger bandwidth.

4. Failing to prioritise security

Security is time and time again noted as a top priority of IT professionals, so why should a VoIP system be any different?

No matter the technology, a business (and in particular a business’s IT team) needs to understand the risk and vulnerabilities. Rather than be afraid and turn a blind eye, we must vigilantly promote ongoing safety, security, and privacy, while reducing system vulnerability.

Through a VoIP system, heightened security is achieved by:

  • Strong authentication

  • Server firewalls

  • Antimalware

  • Keeping your system updated

  • Strong passwords to access voicemail

5. Foregoing a disaster recovery plan

Just as we emphasise a disaster recovery plan for cloud computing, the same principle is necessary throughout other tech facets of business.

VoIP is a part of your communications network, so it needs to be a part of your disaster recovery plan and preparation. Otherwise, you’ll only snap into action once data has been breached or lost; the phrase “too little, too late” comes to mind now.

In case of a disaster, how will your IT team work to get communication up and running again? Adequate preparation before a disaster takes place allows your business to get back on its feet quicker.

Make the switch to VoIP with a qualified VoIP provider

If you’ve been considering the switch to VoIP for your business but aren’t quite sure where to begin, start here.

Get in touch with a VoIP provider like Schepisi and let’s find out more about your current business situation.

Click here to fill in our contact form, or call us today on 1300 66 44 22. With offices in most Australian capital cities, we’re here to help your business make the switch to VoIP, no matter your location!

Schepisi is a Telstra business partner in Melbourne