Help Desks

Telstra
Mobile Handsets	125 111
Wireless Data Customer Support	1300 131 816
Wireless IP WAN Support	1800 467 889
IP WAN Fast Feature Network Change	https://www.telstra.com.au/ffnc/ipwanformintro.htm
BlackBerry & Good Helpdesk	1800 010 253
Managed WAN Support	1800 815 851
Argent EFTPOS Support	1300 550 143
Telstra Switchboard	1300 368 387
Non-Telstra
ZTE Support	1800 670 796
i-mate Device Support	1300 850 513
Motorola Device Support	1300 138 823
Microsoft Windows Mobile  Support	02 4221 9780
Maxon Support	02 9707 2000
Call Direct Support	02 9209 4259

Downloads

Coverage Maps         

Next G / GPRS Radio Coverage	http://www.telstra.com.au/mobile/networks/coverage/maps.cfm
International Roaming Carriers	http://www.telstra.com.au/mobile/products/overseas/roamingoutbound.cfm#gsm_roaming
	For International Roaming, it is recommended to use the full or long form APN rather than the short form, especially if using a Dedicated APN from Telstra. Can use the full form APN domestically. Example using APN telstra.corp Short Form APN:    telstra.corp Full Form APN:       telstra.corp.mnc001.mcc505.gprs

Pricing

Mobile Data Services	http://www.telstra.com.au/customerterms/bus_mobile_dataserv.htm
Wireless IP WAN IP Wireless, Managed Radius, Dedicated APN	http://www.telstra.com.au/customerterms/bus_ip_solutions.htm

Mobile Data Solutions – 3 December 2007

Wireless Email Solutions	BlackBerry Good
Wireless Tracking Solutions	@Roads – GeoManager iLM Xora – TimeTrack
Wireless Job Dispatch Solutions	Xora – TimeTrack Enterprise Mobility Solution – Dexterra
Wireless Sales Order Taking Solutions	Enterprise Mobility Solution – Dexterra
Automated SMS/Text Message Solutions	Telstra Integrated Messaging

Mobile Devices

Devices Catalog (940kB) –  9/11/2007

Upgrade your PC Card from 3.6Mbps to 7.2Mbps – 28 Sep 2007

ZTE MF332 PC Card (3G HSDPA 850MHz)

• ZTE GUI for Greater than 18 Char Usernames (9.8MB) – 5/3/2007
• ZTE MF332 Config Guide for IP WAN using GUI and DUN (540kB) – 5/3/2007
• ZTE Q&A Forum Bulletin Board http://www.zte.com.au/ztebb/ - 5/3/2007
• Linux Support for ZTE MF332 – 27/4/2007
• ZTE GUI Circuit Switched Data Configuration(1.8MB) – 24/7/2007

 Sierra Wireless Aircard 875 (3G HSDPA 850MHz)

• Old Watcher GUI for Aircard 875 (10.2MB) – 5/3/2007
• Sierra Wireless AC875 Config Guide for IP WAN and Internet using GUI and DUN including Circuit Switched Data (2.3MB) – 24/7/2007
• Sierra Wireless AC875 Drivers Standalone for Windows XP 32bit, XP 64bit and Vista (1.9MB) – 5/3/2007
• Sierra Wireless AC875 MAC Config Guide for Internet (1.1MB) – 5/3/2007
• Sierra Wireless AC875 Drivers Standalone for Mac up to 10.3.9  (160kB) – 5/3/2007
• Sierra Wireless AC875 Drivers Standalone for Mac OSX 10.4 or better (105kB) – 5/3/2007
• New Watcher GUI for Aircard 875 Build 1298 that allows easier creation of DUN profiles (12MB) – 5/3/2007
• Sierra Wireless AC875 Config Guide for Internet using DUN with the new Watcher GUI Build 1298 (220kB) – 5/3/2007
• Vista Support Watcher GUI – 27/4/2007

Option GT Max (3G HSDPA 850MHz)

• New GUI for Option GT Max  version 5.1.0.835 (37MB) – 5/3/2007
• Option GT Max Config Guide for IP WAN using GUI (300kB) – 5/3/2007
• Setting Up Windows Dial Up Networking for Option PC Card (31kB) – 5/3/2007
• Standalone Drivers for GT Max for use with Windows DUN (850kB) – 5/3/2007
• MAC Support for GT Max Config Guide (1.6MB) – 27/4/2007
• MAC Support for GT Max Drivers (1.4MB) – 27/4/2007

Maxon USB Next G Turbo Modem

• Maxon USB Modem Config Guide for IP WAN using GUI (320kB)        - 5/3/2007
• Maxon USB Modem Config Guide for IP WAN using DUN (590kB) – 5/3/2007
• Maxon USB Modem User Guide by Maxon (720kB) – 5/3/2007
• Maxon USB Modem Config Guide for GUI under Vista (320kB) – 21/5/2007
• Maxon USB Modem Setting up for Overseas Roaming (660kB) – 29/5/2007

Call-Direct CDM 882

• Call-Direct CDM 882 Config Guide for IP WAN and Internet using GUI (705kB) – 5/3/2007
• Firmware ver 1.47.3 for CDM 882 (25kB) –  5/9/2007
• Firmware ver 1.46 for CDM 882 (1.5MB) – 5/3/2007
• Config Guide for Next G Backup for ADSL into IP WAN ver2 (790kB) – 10/5/2007
• Config Guide for Next G Backup for Frame Relay using BGP into IP WAN (650kB) – 10/5/2007
• Trouble Shooting Guide for the CDM 882 (2.1MB) – 10/5/2007
• Config Guide for CDM 882 for Framed Routing (1.7MB) – 5/7/2007
• To Make CDM 882 Use PAP Authentication install this patch (1kB) – 9/7/2007
• To Make CDM 882 Use CHAP Authentication install this patch (1kB) – 9/7/2007

Ericsson W25

Please note the firmware versions approved by Telstra.

Software Version	Identification String
Release 1.2.5 (R8A006)	CXC 172 3158 R8A (Jun 29 2007)

• Config Guide for IP WAN and Internet using GUI (1.3MB) – 28/9/2007
• To Change Radio Bands on the W25 running Ver R4B (1kB) – 9/7/2007

Upgrading Firmware to Release R8A (Both downloads below needed)

• Upgrade Doc (1.4MB) – 8 Aug 2007
• Firmware and Configuration Files (17MB) – 8 Aug 2007

Cisco HSDPA HWIC Card

HSDPA Wireless WAN Interface Cards for ISRs (2MB) – 29/5/2007

Configuring the HWIC-3G-GSM for Internet and IP WAN (184kB) – 8/10/2007

imate JasJam

• imate JasJam Config Guide for IP WAN directly on PDA or as Tethered or Bluetoothed Modem (1.9MB) – 5/3/2007
• imate JasJam Software (to patch WM5 for Foxtel usuage) Upgrade –  27/4/2007
• imate JasJam WM5 to WM6 Upgrade – <<NEW>> 10/12/2007

Motorola Q9

• Motorola Q9 – Tethered Modem (680kB) – 9/11/2007

Motorola RAZR Maxx V6

• Motorola V6 Config Guide for IP WAN and Internet using GUI and DUN Tethered Modem (4.6MB) – 5/3/2007

Nokia 6120

• Configuration Guide for Nokia 6120 GUI as a Tethered Modem for Internet and IP WAN Access (2.5MB) – 9/11/2007

For customers wanting to use their Nokia 6120 as a NextG modem and not load the full Nokia Data Suite
here is the link to download the Modem (Cable ) drivers only.  The Nokia 6120 data cable is the DKE-2.

http://www.nokia-asia.com/A4416047  - 9/11/2007

Palm Treo 750

• Disable Hard Coded Internet Proxy in Handset as some Wireless Data applications are not compatible with the
• Telstra internet proxy.
• http://www.gadgetech.info/treo/hacks/disableproxy/   - 9/11/2007

Samsung A501 and A701

• Samsung A501 and A701 Config Guide for IP WAN and Internet using DUN Tethered Modem (3MB) – 5/3/2007

LG TU500

• LG TU500 Config Guide for IP WAN and Internet using GUI and DUN Tethered Modem (1.1MB) – 5/3/2007

Merlin U630 (3G 2100MHz)

• Novatel Wireless Merlin U630 New GUI (7.6MB) – 5/3/2007
• Connecting Merlin PC Card to Wireless IP WAN (684kB) – 5/3/2007

Sierra Wireless Aircard 580 (1xEV-DO)

• Installation New Watcher and Firmware Upgrade  (6.8MB) – 5/3/2007
• How-To Configure Watcher (920kB) -5/3/2007

Maxon MiniMax (1xEV-DO)

• Installation V1.1.5.7EU_SP (9.8MB) – 5/3/2007

           

Telstra Connection Manager

• TCM Ver 2.3.0 (18MB) – 5/3/2007
• TCM Ver 2.3.0 User Guide (2.3MB) -5/3/2007
• How-To Configure TCM (256kB) – 5/3/2007

BlackBerry

• Using a GPRS/Edge BlackBerry Handheld as a modem (486kB) – 5/3/2007
• Installing Sensis Whereis Navigator on BlackBerry 8800 (26kB) – 9/10/2007

External Antennae for Next G PC Cards and Modems

• External Antennae for Next G PC Cards Part Numbers (25kB) – 5/3/2007
• Panorama Antennas (1.5MB) – 10/10/2007

 Speed/Usage Utility Tools

DU Meter Speed Meter Application for Windows XP	http://www.dumeter.com/
Internet Based Speed Meters (browser based)	http://www.speedtest.net/index.php
	http://ozspeedtest.com
Telstra 3G/GPRS Usage Meter (browser based	http://www.telstra.com.au/mobile/services/my_data_usage.html
vxUtil Ping Utility Applet for Windows Mobile PDAs	http://www.cam.com/vxutil_pers.html

Documentation

Introduction to Wireless Data Applications

• Telstra Mobility White Paper – Mobilising for Competitive Advantage (1.9MB) – 5/3/2007
• Telstra Mobility White Paper – Mobilising for Competitive Advantage (short version) (840kB) -5/3/2007
• Mobile Connections Handy Hints (170kB) - 6/3/2007

Technical Network Descriptions

• Wireless Data Application Guide - GPRS EDGE HSDPA IP WAN (1.4MB) – 29/5/2007
• Wireless Data Application Guide - 1xEV-DO  (104kB) – 5/3/2007

Wireless IP WAN Framed Routing

Devices that are generally used with Wireless IP WAN Framed Routing are the Call Direct CDM882, Ericsson W25 and the Cisco HWIC Card.
Next G Wireless Router Modem to Extend an IP Subnet using Wireless IP WAN (49kB) - 27/4/27

How to Order Frame Routing (130kB) - 5 September 2007

How-To Docs

• VPN Client Configuration  (2.4MB) – Internet VPN Trouble Shooting Guide for 1xEV-DO – 5/3/2007
• Wireless IP WAN Starters Guide (143kB) - 5/3/2007     
• Adding New Usernames to Wireless IP WAN using FFNC (350kB) - 1/5/2007
• Thin Client Embedded XP Config (HP t5720) (40kB) - 20/6/2007
• How to Use My Data Usage (1kB) - 28/9/2007