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Customer Service and Sales Support Telecommunications - VIC

State :

Schepisi Communications is a recognised leader in delivering innovative Telecommunications solutions to a diverse range of Corporate, Business and SME customers and is seeking a bright engaging individual with customer service + sales support experience.

This family owned Australian company – located in Carlton - has a culture of respect, honesty and integrity with a professional and relaxed friendly environment, encouraging team work.

In this role you will be a key internal sales contact for an assigned set of clients across Australia. This position is an important role for the company where you will undertake the following duties:

  • Creating and upgrading Telstra Mobile Connections via MNC
  • Supporting the whole team with order entry, invoicing and shipping as required
  • Happily greet our customers when they phone us
  • Assisting customers with service / support issues
  • Track customer orders and liaise with the inventory department on incoming and outgoing orders
  • Be dealing with customers face-to-face over the counter from time to time
  • Be answering all customer enquiry emails

As the successful applicant you must have some experience as a customer service representative or internal sales person within the Telecommunications Industry. A demonstrated track record of successfully building relationships and taking advantage of those relationships to ensure customer satisfaction will be highly regarded. You are a great listener, you enjoy a challenge and have a strong desire to be part of a dynamic team. You like learning about new products and will demonstrate the following:

  • Experience using Telstra Mobilenet Connect (MNC) is desirable
  • Experience using the ICE point of sale software package would be an advantage
  • PC experience – Microsoft Outlook, Excel & Word
  • Excellent organisational & time management skills
  • Strong communication skills
  • Self Motivated with attention to detail
  • Receptive to instruction & enthusiastic about developing new skills

This is a fantastic opportunity to work with a team well recognised for excellence.

If you feel that you can adapt well in a fast moving, dynamic environment with a can-do approach, you will be rewarded not only by the competitive salary on offer but with working in an environment of involvement, autonomy and above all fun!

To apply please email your resume to

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