- Telstra Dealer
- Telstra Mobile Devices
- Telstra Phone Systems
- Telstra Next IP & Hosting
- Telstra Communication Solutions
Telstra Cloud Services
Poor contact centre experiences rate highly on the dissatisfaction scale for many customers – of many different businesses. If you have any concerns that the resources your staff members have for handling customer enquiries are letting them down, then please talk to us about powerful and proven contact centre solutions.
Customers frustrated with poor service are increasingly demanding high quality contact centre solutions from businesses. Smart business communications processes have always had a focus on customer satisfaction. This is only going to increase as web technology and globalization give customers stronger forums, voices and networks.
There are contact centre solutions that will take you to a leadership position when it comes to customer service. Intelligent call routing, choice of contact medium, self-service tasks will improve customer service and satisfaction while also easing the strain on your communications staff. They will be able to manage call traffic more easily, creating a more efficient use of business resources.
You will find that you increase both productivity and revenue as you increase your contact centre capacity. Our tailored pay-as-you-go investment options eliminate initial capital expenditure barriers – thereby reducing the total cost to your business.