Post Implementation Survey

Thank you for choosing Schepisi Communications P/L as the provider of your new Business Phone System.

At Schepisi we are continually refining our business model to ensure that we are offering a level of customer service which ensures that our customers are completely satisfied with the Schepisi experience.

As a valued customer we seek your feedback and ask that you take just a few minutes to complete and returning the following post implementation survey.

Personal Details

1. Our Business Development Manager had a good understanding of your business and your particular telecommunication requirements

Agree
Somewhat agree
Don't agree or disagree
Somewhat disagree
Disagree

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2. You were kept informed of the implementation process and timetable and advised of any situations which had an impact on the agreed installation program

Agree
Somewhat agree
Don't agree or disagree
Somewhat disagree
Disagree

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3. The Schepisi staff installing your system were knowledgeable, technically competent, courteous and professional in their approach to you and your staff.

Agree
Somewhat agree
Don't agree or disagree
Somewhat agree
Disagree

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4. The end user training was conducted in a courteous, professional and informative manner and met the needs of your staff.

Agree
Somewhat agree
Don't agree or disagree
Somewhat disagree
Disagree

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5. The implementation program was completed in a timely manner and any minor issues arising were resolved quickly and professionally.

Agree
Somewhat agree
Don't agree or disagree
Somewhat disagree
Disagree

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6. Would you recommend Schepisi Communication P/L to others as a result of this project?

Yes
No
Maybe

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